Refund & Return Policy

Refund & Return Policy

At zanyshop, we want you to love every piece you purchase — whether it's a Top, Bottom, or Dress. However, we understand that sometimes an item may not work out. This policy explains how to return an item and what to expect regarding refunds.

1. Return Window

You have 14 days from the date you receive your order to request a return. After 14 days, we unfortunately cannot accept returns or issue refunds.

2. Eligibility for Return

To be eligible for a return, items must meet the following conditions:

  • The item must be unworn and unwashed.

  • All original tags must still be attached.

  • The item must be free of any stains, odors, pet hair, or signs of wear.

  • The item must be returned in its original packaging if applicable.

The following items cannot be returned:

  • Gift cards

  • Final sale items (clearly marked on the product page)

  • Undergarments or any items worn for hygienic reasons (if applicable to your purchase)

3. How to Initiate a Return

To start a return, please contact us at:

zanyshop@outlook.com

Include the following information in your email:

  • Your order number

  • The name of the item(s) you wish to return

  • The reason for the return (optional but appreciated)

Once your return request is approved, we will send you return instructions, including the return address. Please do not send any items back before receiving our approval.

4. Return Shipping Costs

  • If the return is due to our error (wrong item sent, defective product, or damage upon arrival), we will cover the return shipping cost.

  • For all other returns (change of mind, size issues, etc.), the customer is responsible for return shipping costs. These costs are non-refundable.

We recommend using a trackable shipping method for your return. zanyshop is not responsible for items lost or damaged during return transit.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days of receiving the returned item.

  • The refund will be issued to your original payment method (credit card, debit card, etc.).

  • Depending on your bank or card issuer, it may take additional 3–10 business days for the refund to appear on your statement.

Shipping charges paid at the time of purchase are non-refundable, except in cases of our error or a defective product.

6. Partial Refunds

Partial refunds may be granted in the following situations:

  • The item is returned with signs of wear but is still in acceptable condition.

  • The item is returned without original tags or packaging.

  • The item was damaged after delivery due to improper handling.

We will evaluate each return individually and inform you if a partial refund applies.

7. Exchanges

We do not offer direct exchanges. If you need a different size or color, please return the original item following the process above and place a new order for the desired item. This is the fastest way to ensure you receive the correct item.

8. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at:

zanyshop@outlook.com

Please include:

  • Your order number

  • Photos of the damaged or incorrect item (clear images showing the issue)

  • A brief description of the problem

We will work with you to resolve the issue at no cost to you. Options may include a full refund, replacement, or store credit, depending on the situation.

9. Late or Missing Refunds

If you have not received your refund after 10 business days from the date we approved it, please check the following:

  • Contact your bank or credit card issuer. There is often some processing time before a refund is posted.

  • Log into your payment account to see if the refund has been applied.

If you have done both and still have not received your refund, please contact us at zanyshop@outlook.com with your order number, and we will investigate.

10. International Returns

For customers outside the United States, return shipping costs and customs fees are the responsibility of the customer. We recommend using a shipping service that provides tracking and insurance. Please note that international return shipping times may be longer than domestic returns.

11. Final Sale Items

Items marked as "Final Sale" cannot be returned or refunded for any reason, unless they arrive damaged or defective. Please read product descriptions carefully before purchasing final sale items.

12. Contact Us for Return Questions

If you have any questions about our Refund & Return Policy, or if you are unsure whether your item qualifies for a return, please email us before sending anything back:

zanyshop
zanyshop@outlook.com

We are here to help and will respond within 1–2 business days.

Thank you for shopping at zanyshop. Your satisfaction is important to us.